Frequently Asked Questions

What is the delivery time for my order?

When you order something from Olivia & Charles, the delivery time may be a little different than you are used to. Because our products are shipped directly from our suppliers, we can save significantly on storage and transport costs. This allows us to price our products very competitively.

The average delivery time is 5 to 10 business days (Mon-Fri, excluding public holidays).

What should I do if I have not yet received my order?

Due to the high demand for our products, your item may arrive a little later than expected. We appreciate your understanding. If this period has passed and you still have not received anything, please send an e-mail to info@oliviaandcharles.com. We will then investigate what is going on with your package.

I want to exchange/return my order. How do I do this?

To send a return, simply contact our customer service at info@oliviaandcharles.com. Include your name, order number (e.g. #0000) that you received in the confirmation e-mail, and the reason for returning. We will then provide you with the return address and confirm the return. After that, you can send the product to us via a courier of your choice.

What are the costs of returns?

Unfortunately, returns are at your own expense. The costs will therefore depend on the courier. Please consult the website of the courier you wish to use for more information about prices.

What are the conditions for returning my product(s)?

There is always a return period of 14 days. The return period starts on the day you received the item. However, there are conditions for returning.

You can only return the item if:

·         the return period has not yet expired;

·         the product is in the original packaging and all labels are still attached;

·         the product has not been used.

Which payment methods can I use?

We accept payments by all Credit Cards . If you are not sure whether your payment method is accepted, follow the steps on the payment page to view all available options.

All transactions are processed through secure and reliable payment systems and are therefore 100% safe.

What if I did not receive a confirmation e-mail for my order?

That should not happen. Please send an e-mail with your full name and e-mail address to info@oliviaandcharles.com. We will help you quickly.

Can I cancel my order?

Do you want to cancel your order for any reason? Please send an e-mail to info@oliviaandcharles.com as soon as possible. Include your name, order number (e.g. #0000) that you received in the confirmation e-mail, and preferably also the reason why you want to cancel the order.